To:      All Customer Service Staff
From: Zadie Boyle
Re:      Customer Satisfaction
We will be having a meeting at 9:30 on June 5th to discuss revising our current targets for customer satisfaction. Sales have been falling in recent months, and
customer comments ---1---  us to believe that our customers feel we do not ---2--- as good a service as the competition. We will have a brainstorming session at the meeting, so bring along some good ideas.
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